ERICSSON Recruits Freshers Jobs: Service Desk L1 Support Engineer @ Noida
Job Posted Date: 2012-12-14 |
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Company Eriscsson
Job Role: Service Desk L1 Support Engineer
Technical Degree(B.E.- B.Tech or equivalent)
1-3 years of experience in Desktop/Laptop Support.
RHCE Certified Preferred.
Ability to work at odd hours
Interested in Technology and Communication.
Exposure to Linux and Open Source.
The ability to work constructively under pressure.
Flexibility and ability to work both in a team as well as individually.
Able to perform knowledge transfer.
Customer oriented, Service minded, ready to very close cooperation with Customers
Excellent communication skills
Handle the Calls for EGI-IT Service Desk and Log Tickets for all new Requests.
The work is performed in extended working hours.
Responsible for handling all tickets for all Incidents/Service Requests reported.
Take responsibility that SLA/KPI objectives are being meet according to defined levels.
Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders.
Analyze, isolate and solve less complex fault issues as well as contribute them to corrective actions.
More complex issues after preliminary recognition send to Front Office / Back Office engineers. Amount of CTT send to L2 should not exceed 30%.
Coordinating of activities with Field Organizations to solve customer problem. If necessary escalate CTT to Back Office Engineers.
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