IBM INDIA Joint Campus Placement Drive For Graduates, PGs, Diploma 2011 & 2012 Batch : Technical Help Desk – Service Desk Delivery (SDD) : On 15 Janua
Job Posted Date: 2013-01-08 |
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Company : IBM India Pvt Ltd Joint Campus Placement Drive by IBM India Pvt Ltd at CGC Landran
Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus placement drive by IBM India Pvt Ltd for Any Graduate, Any Post Graduates, Diploma Holders students of 2011 & 2012 passed out batches.
The details are as follows:
About the Company: IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, (Website: www.ibm.com/in/en)
Name of Company : IBM India Pvt Ltd
Date of Event : 15th January 2013
Venue : Chandigarh Group of Colleges, Landran, Mohali
Streams Eligible : Any Graduate, Any Post Graduates, Diploma Holders
Eligibility Criteria : 55% or 5.5 CGPA ( aggregate of all semesters ) Percentage aggregate considered only for the highest degree pursued.
Desirable Skills: • Fluency In Communications Skills (both spoken and written) • Understanding of operating systems, Windows 2000/NT/XP configuration options. • Browser Support – Internet Explorer. • Strong computer skills required for initial call handling. • Ability to identify basic hardware parts and aware of basic hardware concepts. • User level familiarity with at least one e-mail client – Outlook, Notes etc. • Skilled in commercially standard software apps & major desktop operating systems. • Awareness of basic networking concepts and technologies. • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN. • Excellent oral and written communication skills. • Neutral accent. • Questioning skills- probing skills, as relevant to the issue and level of the caller.
Batch : 2011 & 2012
Position : Technical Help Desk – Service Desk Delivery (SDD)
Job Profile : • Providing E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. • Remote Infrastructure support delivery • Perform problem cause analysis • Resolve routine customer problem • Ability to Identify Opportunity & Implement Process Improvements • Has technical experience and skills in the areas of problem determination, creativity and analysis. • Ability to meet a set of defined account agent productivity measurements.
Job Location : Bangalore
Package : 2 LPA
Note: Mandatory documents to be carried for the interview: 1. Photo ID card (Driving License / Passport / Voter ID card / College ID proof) 2. Marks Sheets. · Highest Degree (for all the semesters) · XIIth · Xth 3. Degree Certificate/s 4. Resume 5. Passport Size Photo
If you are employed in any of the company, please bring: Present organization offer letter Last 3 months pay slip / hike letter
Note: Submit Your Resume |
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