Job Posted Date: 2013-01-23

Job Title: Engineer - Technical Support

Employement Type: Full Time

Job Category: BPO

Experience: Freshers

Location: Chennai

Qualification: Any Graduates

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Description:

 Company Name:       CSC

Job Role: Engineer - Technical Support

- Ensures delivery and management of the end-to-end technical support service.

- Performs operational support for server hardware and platform software.

- Acts as liaison between project team members, customers, and installation team to ensure projects are implemented seamlessly.

- Investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and optimizes infrastructure performance, and manages backups.

- Communicates effectively with customers to ensure problems are understood and resolved. Maintains support documentation and asset and configuration data repositories.

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