Job Details

TESCO HSC Recruits Freshers Jobs Contact Centre Officer - BE, B.Tech Graduates

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Job Posted Date: 2013-02-24

Job Title: Contact Centre Officer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: BE/B.Tech

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Description:

Company Name:   Tesco Hindustan Service Centre (HSC)

 

Job Role:                Contact Centre Officer

 

- Monitor alarms for all refrigeration units across all Tesco stores.

 

- Analyze the alarms and outbound the stores to provide the details.

 

- Ensure the alarm details are passed on to the store within 60 mins from the time it reaches high or highest priority to avoid stock loss.

 

- Raise work order numbers in case of critical issues so that the engineer can visit the store and check the units.

 

- Manage the duty phone, as we get calls from the stores and contractors updating us about their works on refrigeration units.

 

- Handle escalations from the store by investigating the issue and providing accurate details about the alarms received and managed.

 

- Candidate should be a BE/BTech graduates

 

- Candidate have good communication skills

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