GE CAPITAL Recruits Freshers Jobs Associate – Customer Services @Gurgaon
Job Posted Date: 2013-03-14 |
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Posted Position Title: Associate – Customer Services
Job Number: 1716843 Business: GE Capital Business Segment: Capital – Asia Pacific Career Level: Entry-Level Function: Financial Services Operations
Role Summary/Purpose: Handle calls & emails from credit card customers
Essential Responsibilities:
Would be part of the customer services team handling inbound calls / emails from Credit Card holders. Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution alongwith ensuring high quality of service with zero unscheduled leaves/ absenteeism. Would be required to contribute to cross sell targets through inbound as well as outbound channels.
Job requires: Compliant to Business Policy, processes and procedures
Qualifications/Requirements:
Desired- 1-2 years experience in Customer Services- in a customer-facing role. Graduate in Any Discipline Proficient in English and Hindi
Desired Characteristics: Strong Communication skills Computer skills (MS Office) Working in teams Pro active approach Negotiation and persuasive skills
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