Job Details

CISCO Recruits BPO JOBS: Customer Support Engineer-Intern in Bangalore


Job Posted Date: 2013-05-01

Job Title: Customer Support Engineer

Employement Type: Full Time

Job Category: BPO

Experience: Freshers

Location: Bangalore

Qualification: B.E/BTech

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Company  Cisco Systems


Job Role: Customer Support Engineer


The person will be responsible for providing technical support for Cisco products and networking technologies to Cisco\'s customers and partners world-wide. The breadth and diversity of technology exposure is second to none. The TAC is probably the best "networking school" in the world. The TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.


All TAC members have strong fundamental "core" networking skills with specialist technology skills in areas like core networking (routing – switching) or advanced technologies like Voice – Security


There are opportunities to make lateral moves across the various teams over time. Likewise, after time many TAC members have followed career paths into a variety of Cisco disciplines.


Strong fundamental "core" networking skills, including routing, switching, and/or network security (essential)


Profound knowledge in one or more of the following areas: Voice Networking Call Manager, VOIP, Call Center, Application Networking, Security, Content and Data Networking Routing, Switching, Access (essential)


Strong knowledge of IT Architecture (advantageous)


Fluent English speaker (essential)


Soft Skills:


Autonomous worker with team spirit (essential)


Eager to learn. Technical aptitude to assimilate new learning quickly (essential)


Excellent written and verbal communication skills (essential)


Flexible: very able to adapt to a changing environment (essential)


Out-of-the-box thinker (essential)


Able to take initiative and drive change (essential)


Performs well under pressure and in disruptive environments where priorities can change in response to customer demand(essential)


Capacity and passion to the customers. Good customer engagement (essential)


Team player (essential)


Industry or Sector Experience:


Prior experience in a technical support capacity (advantageous).

 Prior experience of high-level technical problem solving (essential)




BE in Computer Science or equivalent recommended

 Cisco and other relevant technical certification (advantageous)

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