IBM INDIA Fresher Walk-in IT Help desk In Multiple Locations
Job Posted Date: 2013-06-11 |
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Organization Name: IBM India
Job Role: IT Help desk - Technical Service representative
Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills:
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills.
Excellent customer service orientation
Neutral accent
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc. . Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion:
Bachelor\'s Degree/ Diploma
Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information:
working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
MANDATORY DOCUMENTS:
(IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
Hard copy of the interview invite (this email)
Hard copy of the resume
Photocopy of current organization offer letter
Photocopy of previous organizations reliving letter
Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
Photocopy of latest 3 months pay slips
One passport size Photograph
Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
All semesters / year mark sheets
Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)
Apply Mode : WALK IN
Walk In Date:11th - 15th June 2013
Walk In Time: 12 AM to 4 PM
Venue: IBM India Pvt. Ltd, (Only On 11th, 12th, 13th, 14th June 13 btw 12pm to 4pm) EGL D Block, Kormangala Inner Ring Road, Bangalore.
IBM India Pvt. Ltd, (Only On 11th, 12th, 13th, 14th June 13 btw 12pm to 4pm) G1 Manyatta Tech Park, Nagwara Post, Hebbal outer ring road, Bangalore
IBM India Pvt. Ltd, (Only On 15th June 13 btwn 10am to 1pm) SA1, Opp to Jal Bhavan, Banergahtta Road, Bangalore.
IBM India Pvt. Ltd, (Only On 11th, 12th, 13th, 14th June 13 btw 12pm to 4pm) 3B, Mindspace, Madhapur, HiTech City, Hyderabad. Note: Submit Your Resume |
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