Job Details

Hilton Hotel Management Recruits Front Desk Executive


Job Posted Date: 2013-07-12

Job Title: Front Desk Executive

Employement Type: Full Time

Job Category: Hospitality

Experience: Freshers

Location: Bangalore

Qualification: Any Graduate

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Hilton Hotel Management Services Pvt Ltd


A Front Desk Executive with Doubletree by Hilton supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.


As a Front Desk Executive, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Executive is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


Supervise Front Desk operations during your assigned shift to a consistently high standard


Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events


Advise your shift team of any special events or VIP Guests in the hotel that day


Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work


Maximize sales revenues through up-selling and marketing program


Manage Guest requests, inquiries, and complaints promptly and completely


Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

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