HP India Hiring FreshersExperienced Graduates
Job Posted Date: 2013-07-18 |
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Company Name: HP India
Job Role:Technical Solutions Representative
HP India Recruitment Drive for Freshers/Experienced Graduates - Bangalore - July 2013
Key Responsibilities:
* Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
* Expected to follow the Work Instructions as per geography to meet operational metrics.
* Expected to provide E2E support to customers for better customer experience.
Education and Experience Required:
* Graduate with 0-3 years of general experience, or equivalent combination of experience.
Knowledge and Skills:
* Superior skills in both written and verbal communication.
* Experience in customer facing role either remote or face to face.
* Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
* Problem solving skills.
* Accuracy in data entry.
* Excellent fluency in language to be supported.
* Experience in a phone based remote role, e-support or e-chat.
* Familiarity with computer technology.
* Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
* Understands internal processes and tools
* Knowledge of Knowledge Management Systems and appropriate documentation to the system Note: Submit Your Resume |
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