Aon Hewitt Freshers Team Member in Gurgaon
Job Posted Date: 2013-07-23 |
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Best IT Jobs,Urgent Openings.Upload Your Resume Name: Aon Hewitt
Team Member
The Team Member handles incoming calls from our clients\' employees, answering their questions and sorting out issues relating to their healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, other human resource related services.
Team Member will use active listening, probing, play-back, and style-matching skills to evaluate the customer\'s needs.
Key Role and Responsibilities:
Certified on HM, DB and DC domains
Provide answers to the customer questions and concerns on the incoming calls in service center
Resolving queries and concerns with 100% accuracy
Ensures timely and accurate service delivery at defined productivity levels
Ensures First Time Resolution to customers
Maintain documentation of SOPs/Operating Instructions
Key Role and Responsibilities:
Certified on HM, DB and DC domains
Provide answers to the customer questions and concerns on the incoming calls in service center
Resolving queries and concerns with 100% accuracy
Ensures timely and accurate service delivery at defined productivity levels
Ensures First Time Resolution to customers
Maintain documentation of SOPs/Operating Instructions Note: Submit Your Resume |
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