Job Details

IBM Walk-In For IT Help Desk_Technical Voice Support From 4th Feb – 8th Feb 2014 in Bangalore, Hyderabad


Job Posted Date: 2014-02-06

Job Title: Technical Support Associate – IT Help Desk

Employement Type: Full Time

Job Category: BPO

Experience: Freshers

Location: Bangalore, Hyderabad

Qualification: Bachelor’s Degree/ Diploma

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Greetings from IBM India Pvt, Ltd,


Below is an exciting Opportunity at IBM!


Technical Support Associate – IT Help Desk


Joining Location- Bangalore / Hyderabad


Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.

# Understanding of operating systems


Eligibility Criterion:

# Fresher’s/ (Experienced up to 4yrs)

# Bachelor’s Degree/ Diploma (12+3)

# Fluency in Communications Skills (both spoken and written)/ soft skills

# Excellent Communication skills


Additional Information :

# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.


Interview Date & Time :-  WEEKEND

On 8th Feb 2014

Timings : – 10.00AM to 01.00PM


Venue Details:

IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore


IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad


Contact Person: Deepak / Arun / Shravan


Interview Date & Time: – WEEKDAYS

Timings: – 01.00PM to 04.00PM

On 3rd, 4th, 5th, 6th, 7th, Feb 2014


Venue Details :-


IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071


IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081

Contact Person: – Deepak / Arun / Shravan



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