FRESHERS Walk-In @ PROGRESSIVE INFOTECH: MBA OPERATIONS: On 31 Aug - 3 Sep 2009
Job Posted Date: 2009-08-30
Job Title: MBA OPERATIONS
Employement Type: Full Time
Job Category: MBA, HR
Experience: 0 - 1 Years
Location: Noida
Qualification: MBA
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Description: Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company?s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
WALK-IN FOR MBA OPERATIONS(31st Aug-3rd Sep)
- Work closely with the customer in identifying opportunities for improvement/reasons for sub-par performance & execute on them
- The selected candidate will be required to attend and respond to customers’ calls relating to their problems and queries.
- Accountable to ensure all the projects are completed within the stipulated time
- Manage Helpdesk and support with Project Team to ensure proper service delivery to the business within the SLA’s.
- Accountable for the delivery of all the operational services to the customer according to Service Level Agreements.
- Responsible to plan, track and manage various service delivery and operational metrics and report the same to senior management on a regular basis.
- Responsible to ensure minimum downtime
- Regular analysis of the incident & problem management and regular discussions with Project Team about resolution of long pending, chronicle & problematic issues.
- To ensure the SLA's are met and customer satisfaction is achieved
NOTE: Female candidates need not to apply.
- MBA (Operations) from a reputed Business School
- Efficiency in Handling computer with good communication skills
Email : aditi.mahajan@progressive.in
Note: Submit Your Resume
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