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Description:
Vertex
Vertex has 9,000 people in 75 locations delivering Consulting, IT, Debt Management and BPO solutions to over 100 clients in the UK, US, Canada and India. Our annual revenues top £400 million and we are UK’s number one customer management outsourcing business.
Our Vision
• A culture of performance powered by the electricity of new ideas to help our clients interact with their customers in more efficient, adaptive and innovative ways
Our Focus
• Our clients’ customers and business operations
Goal
• Build a successful and sustainable company
Service Lines
• Business Process Outsourcing (BPO) and Customer Management Outsourcing business (CMO)
• IT Applications, Services and Products
• Consulting and Transformation
• Debt Management and Special Servicing
• Vertex India has two offshore contact centres in India (Gurgaon) with a capacity of nearly 1000 seats. We have, since 2002, been providing services to UK, US and India clients in financial services, utilities, telecoms, travel and leisure.
• We provide front and back office business processes associated with customer management. We deliver a range of services which include Customer Service, Collections, Mortgage Servicing, Web Content Development, Knowledge Management, Market Intelligence Gathering, HRO, Accounts Payable & Procurement & IT services including Application, Service and Infrastructure Management.
• Our India operations are underpinned by similar policies, practices and ISO certified processes that we use in the UK. We ensure that the teams in India receive similar levels of training in customer management and can also relate with sensitivity to the cultures and brands with which they will be working.
Analyst - MIS
1. Candidate should have 0 to 6 yrs of experience.
2. Expertise in MS Excel- V Look up, H look up, Pivot chart, Macros
3. Candidate should have similar experience as a MIS Executive in preferably BPO Industry
4. Excellent communication and interpersonal skills
5. Candidate should be willing to work in Shifts
1. Candidate from BPO industry will be preferred
2. should be a graduate
3. Local candidates will be preferred
Email : tarun.agarwal@vertex.co.uk
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