YAMAHA MOTOR INDIA Recruits Freshers : Field Service Engineers
Job Posted Date: 2010-02-10
Job Title: Service Engineers
Employement Type: Full Time
Job Category: Fresher
Experience: 0 - 2 Years
Location: Delhi, Madhya Pradesh, Tamil Nadu, Kerala, Karnataka
Qualification: Any Graduate/Diploma
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Description: India Yamaha Motor Pvt. Ltd.
Yamaha made its initial foray into India in 1985. Subsequently, it entered into a 50:50 joint venture with the Escorts Group in 1996. However, in August 2001, Yamaha acquired its remaining stake as well, bringing the Indian operations under its complete control as a 100% subsidiary of Yamaha Motor Co., Ltd, Japan.
India Yamaha Motor operates from its state-of-the-art-manufacturing units at Faridabad in Haryana and Surajpur in Uttar Pradesh and produces motorcycles both for domestic and export markets. With a strong workforce of 2000 employees, India Yamaha Motor is highly customer-driven and has a countrywide network of over 400 dealers.
Field Service Engineers
Purpose: To establish and operationalise service network and quality information service WITHIN YMI and department operating guidelines WITH THE OBJECTIVE of providing high quality and wider coverage of customer service
Accountability:
1. Monitor and maintain service workshop network with adequate coverage, good infrastructure and high quality service IN ORDER TO improve customer service and shop service quality
2. Handle and settle customer claims and complaints with dealer IN ORDER TO ensure customer complaints are resolved efficiently
3. Organize service event/activities at target area through synergy of 3S IN ORDER TO maximizes effectiveness and improve customer retention of dealers
4. Evaluate customer service through onsite information and CS data analysis and execute improvement program to Dealers IN ORDER TO improve CSI
5. Visit and identify areas of training/education and deliver training to the required dealer workshop IN ORDER TO equip and develop adequate technical and customer service capabilities among the service team
6. Provide quality market information related to customer service IN ORDER TO support CS data analysis and development of milestone to achieve CS no.1 within the industry and improve sales and brand image
Education: Graduate, preferably with a technical diploma
Job Experience: 0-2 years experience in customer relations
Knowledge and skill: Good communication and networking skills
1) Delhi- 1 no.
2) Madhya Pradesh- 1no.
3) Tamilnadu -2 nos.
4) Kerala - 1 no.
5) Karnataka- 1no.
Email: sanjayKS@yamaha-motor-india.com
Note: Submit Your Resume
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