(1+ Yrs) Walk-In @ HCL TECHNOLOGIES : Customer Care Executive : On 13 Jun 2010
Job Posted Date: 2010-06-10
Job Title: Customer Care Executive
Employement Type: Full Time
Job Category: BPO
Experience: 1 - 5 Years
Location: Hyderabad
Qualification: B.Tech/B.E/M.Sc/MCA
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Description: HCL Technologies Limited
Walk-in @ HCL Technologies, Hyd for Customer Care (voice) on 13th June - 30 Opening(s)
Walk-in on 13th June @ HCL Technologies
ROLE: Customer Care Executive
Location: Hyderabad
Job Overview:
This position is responsible to provide front-end support providing answers to most product or product line usability questions
KEY SUCCESS ATTRIBUTES
o Receive frontline issues/calls from most customers
o Handle all functionality and usability related issues
o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.
Competency :
• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary).
PRE-REQUISITES :
Preferred Education :
B.E/B.Tech(Must) - (Excluding 2009 & 2010 Pass outs)
Work Experience:
The Suitable candidate will have strong trouble shooting and communication skills, 12 to 48 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
The Suitable candidate will have strong communication skills, at least 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
sattur.vinay@hcl.in
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