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Description:
Continental Software Solutions Limited
With over 11 years online event experience we have proactively developed services to the events industry offering a wide range of tried and tested solutions supporting trade and consumer events
Jr. Software Engineer/Fresher
Min Education Qualification: Any Graduate/ Post Graduate
Work Experience : 0 2 yrs
Building a rapport with clients.
Candidates with relevant experience will be given preference
Involves working in UK shifts
Excellent Communication Skills and writing skills in English.
1. Involves handling Client Calls.
2. Involves resolving client queries.
3. Involves updating client on latest information on a product or service.
4. Responsible for providing Technical support to UK clients. Handling client queries and providing support keeping quality parameters in check.
5. Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations
7. Listening carefully for customer feedback by monitoring customer interaction workspaces and other online environments
8. Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs
9. Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
1. Should be comfortable working in shifts.
2. Should have excellent English communication skills.
3. Should be patient enough to handle any kind of client queries.
4. Multi task oriented, proactive problem solving, understanding clients issues and requirement.
5. Energized by making clients happy and successful
6. Ability to understand the client better than they do, to anticipate future needs and help determine the ideal solution for issues
7. A passion for collaboration and a deep understanding of the technology and sociology involved in enterprise social software
8. Superior team organizer and lead, with the ability to coordinate with technical staff without micromanaging
9. Translator between business, technical, and sales people
10. Excellent organizational, analytical and negotiation skills
11. Phenomenal communication skills are a must for this job
12. Driven to create success in a hopeless situation, through brilliant problem solving, communication, and relentless persistence
13. Able to perform well in the face of tight deadlines and tough technical and organizational challenges
14. Steadfast and calm in explosive situations
15. 0-2 years experience in professional services or technical project management
Address:
Continental Software Solutions
A - 7, Sector - 7
NOIDA, Uttar Pradesh, India 201301
Email : info@continentalsoft.com
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