Job Posted Date: 2012-05-15

Job Title: Incident Handling- SQL

Employement Type: Full Time

Job Category: BPO

Experience: Freshers

Location: Delhi

Qualification: BE,Btech,Mca,bsc

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Description:

Incident Handling- SQL

- Resolution of tickets within Defined SLA

- Respond to tickets within pre defined SLA

- Get technical download of applications.

- Train new recruited agents.

- Help Team in achieving team’s target

- Attend / participate/ Contribute in training, resolution workshops organized by function.

- Update / Create user manuals and knowledge base.

- Take support from L2/ SME in complex problems / bugs or issues.

- Identify and highlight Bugs/Issues in application.

- Become Voice of customer and collate comprehensive feedback on services and support from customers.

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