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Description:
iGATE Patni heralds the beginning of a new era by bringing together two companies iGATE and Patni. Between the two, we provide full-spectrum consulting, technology, business process and product engineering outsourcing services. In a crowded and intensely competitive marketplace for such offerings, we have built a reputation and core differentiating attribute around our unique Business Outcomes-based model.
Trainee Associate - Application Support
- Preparing Project Dashboard for senior management every week which shows the overall progress of the goals of the project.
- Preparing SLA reports on weekly basis and sending it to management and clients.
- Preparing dashboards and presentations for clients and thereby analyzing the overall performance of the process.
- Preparing Unit calculation report every month for billing from the clients.
- Preparing/Updating Daily Ticket analysis & Daily Ticket summary Report.
- Maintaining and updating leave plan of team, project related documents on the repository and keeping track of all assets of the project.
- Preparation of daily / weekly / monthly reports for management as well as for clients.
- Coordinating with all the teams and providing necessary information and data to them as and when required.
- Good reasoning and analytical skills, client communication both verbal & written. Monitoring the ticketing tool/queues, assigning and notifying about the tickets to appropriate teams/stake holders.
- Providing time to time process updates to the senior management.
- Keeping track of all Starters and Leavers and taking care of creation and deletion of all accounts (client id's).
- Notifying clients and SDM about new Joiners and Leavers.
- Collecting data, analysis, Report formulation and management of MIS.
urvika.kaul@igatepatni.com
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