DELL INDIA Recruits Freshers Jobs: Client Tech Supt Associate
Job Posted Date: 2012-10-17 |
|
Best IT Jobs,Urgent Openings.Upload Your Resume Company : DELL Client Tech Supt Associate · Answer customer calls / inquiries (internal and external) on related issues, e.g: Technical queries, Dispatches & Customer Escalation both phone and email systems · Need to provide resolution for all the calls by researching and navigating through knowledge base · Identify and provide input on unique or recurring customer problems. · Deal with other departments – eg: Sales or customer service etc… to solve the customer issues Responsible for setting realistic customer expectations and meeting or exceeding these expectations · Responsible for setting realistic customer expectations and meeting or exceeding these expectations · To verify and investigate into customer’s complaints or issues and drive for resolution within specified time frames. · Regular Education Purusing candidates are not eligible · Any Graduate (Fresher or Experienced) · Undergraduates with 12 months of International BPO experience · Undergraduates with 18 months of Domestic BPO experience · Should be able to work under pressure with minimum supervision · Willing to work in shifts Versant Cut off of 55% Job Requisition Number: 1200186O |
|
