Job Posted Date: 2012-10-29

Job Title: Associate/ Senior Associate

Employement Type: Full Time

Job Category: BPO

Experience: 0 - 4Years

Location: Bangalore, Hyderabad

Qualification: Any Graduate (10+2+3), Diploma Holders (12+3)

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Description:

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM Hiring Fresher – Technical Service Representative on 04-Nov-2012 @ Bangalore

Industry Type  :   BPO, Call Centre, ITeS

Role  :  Associate/ Senior Associate -(Technical)

Functional Area  :   ITES, BPO, KPO, LPO, Customer Service, Operations

IBM invites fresher to walk in to our Bangalore office for an opportunity to start an exciting career with us in our Technical Support Division (voice process). Please walk in to our office, if you fulfill the below criteria

JOINING LOCATION: Bangalore and Hyderabad

JOB ROLE : IT Helpdesk – Technical Service representative (100% voice process)

Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# Perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# Has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.

MANDATORY SKILLS:

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

# Browser Support – Internet Explorer

# Strong computer skills required for initial call handling

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Excellent oral and written communication skills.

# Excellent customer service orientation

# Neutral accent

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client – Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Awareness of basic networking concepts and technologies.

# Questioning skills /probing skills, as relevant to the issue and level of the caller

ELIGIBILITY:

Any Graduate (10+2+3), Diploma Holders (12+3)

- Must have good command over English

- Fluency, Vocabulary and pronunciation.

- Must have basic knowledge of Computer and operating systems

- Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – Including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported

SELECTION PROCESS:

Group discussion – Technical Interview – Communication Assessment round

MANDATORY DOCUMENTS: (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)

-Hard copy of the interview invite (this email)

-Hard copy of the resume

-Photocopy of current organization offer letter

-Photocopy of previous organizations reliving letter

-Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.

-Photocopy of latest 3 months pay slips

-One passport size Photograph

-Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.

- All semesters / year mark sheets

-Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

CTC: Will be disclosed to the selected candidates by the manager

0- 4yrs in Tech Support Voice Process

Interested Please walk-in to below address on 04- Nov-2012 b/w 10AM – 12PM

** Candidates who have attended the interview in the past 3 months should not appear for the interview. 

Venue :

IBM India Limited

SA1 Building,

#12 subramanya Arcade, Opp to Jal Bhavan,

Bannergatta Road.

Bangalore – 560 029

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