Job Details

TATA COMMUNICATIONS Recruits Freshers Jobs L1 - Service Desk Executive in Pune

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Job Posted Date: 2013-04-22

Job Title: L1 - Service Desk Executive

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Pune

Qualification: Graduate / Diploma in Electronics and Telecom.

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Description:

 

Company      Tata Communications

 

Job Role: L1 - Service Desk Executive

 

Job Summary:

 

1 Customer Front Line for Trouble Reporting.

 2 Trouble Ticket Assignment to different technical teams

 3 Escalation Management

 4 Coordinating with resolver groups for updates

 5 Sharing timely updates customer during TT Life cycle.

 6 Ability to take inbound calls with a Neutralised Accent.

 7 Confirming closure and sharing RFO with customer post resolution

 

Position Requirement

 

Essential qualification

 

 Graduate / Diploma in Electronics and Telecom. 1-3 yrs experience in above areas

 

Desired Qualifications

 

 Ability to use e-mail, internet, Word and other software

 Fluent in English

 Exposure to ISP Operations

 

Person Specification

 1 Excellent listening skills and very good communication skills

 2 Good customer handling capabilities

 3 Good interpersonal skills

 4 Able to work under pressure and shifts

 5 Good Analytical Skills

 6 Very good aptitude for problem solving

 7 Willingness to work in shifts.

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