Job Details

QUICKHEAL Recruits Fresher Walk-in Tech Support Engineer L1: On 30th Apr in Pune

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Job Posted Date: 2013-04-29

Job Title: Tech Support Engineer- L1

Employement Type: Full Time

Job Category: Fresher Walk-Ins

Experience: Freshers

Location: Pune

Qualification: Any Graduate

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Description:

Company      Quick Heal Technologies Pvt. Ltd

 

Job Role: Tech Support Engineer- L1

 

Job Summary:

 

Quick Heal Technologies Pvt. Ltd. a leading IT security solutions and ISO 9001 certified company invites freshers for the profile of Tech Support Engineer- L1 for Pune.

 

Job Responsibilities:

 

 Attending Technical queries of domestic customer preferably related to virus or antivirus with time bound solutions and proficient manner.

 

 Provide support to customer through phone,remote and on-site visit by using strong analytical skill.

 

 Escalate the unresolved problems to next level i.e.either Core support or QA team

 

 Strong observation and analytical skills to troubleshoot the virus problems.

 

 Collecting the new virus samples/suspicious files found at customer end & submit them to Malware Research Team.

 

 May require to give technical presentations on pubic platforms as and when required.

 

Desired Profile Excellent Communication skills, both written & oral

 

 Good Presentation Skills.

 

 Strong knowledge of Operating systems & Networking is must.

 

Walk-in for technical test on 30 th April 2013 between 10 AM to 4 PM at below address-

 

Address

 Quick Heal Technologies (P) Ltd

 Office No 101 Sai Narayan Plaza, Navi Peth

 ,Pune-411030

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