Job Details

All Scripts Freshers Hiring Intern Support Consultant Associate


Job Posted Date: 2013-07-18

Job Title: Intern - Support Consultant Associate

Employement Type: Full Time

Job Category: Fresher Walk-Ins

Experience: Freshers

Location: Pune

Qualification: BE,B.Tech,MCA

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Company Name:   All Scripts


Job Role: Intern  - Support Consultant Associate


Internship Jobs - AllScripts Hiring Freshers as Intern - Support Consultant Associate - July 2013


* Handle incoming customer calls and cases for Allscripts Sunrise Application.


* Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.


* Troubleshooting at customer site if necessary.


* Supplement implementation team efforts as needed.


* Use product specific diagnostic tools and techniques to resolve customer issues.


* Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues


* Replicate issues, document results and present issue resolution to customers.


* Work with Product Development Teams to troubleshoot software.

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