Job Details

All scripts Hiring Support Consultant Associate On Sept 2013 in Pune


Job Posted Date: 2013-09-02

Job Title: Support Consultant Associate

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: pune

Qualification: BE/BTech/MCA

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Company     Allscripts


Job Role       Support Consultant Associate


Physicians\' offices, hospitals and post-acute care organizations strive toward providing the best patient care. We are a trusted partner at every turn. The solutions, services and community that Allscripts offers can help you achieve clinical and financial goals.Our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Allscripts Open architecture connects both clinical and financial data across every setting: from the provider to the hospital to post-acute settings and even the patient\'s home. Our Open platform enables innovation and collaboration with other vendors, partners and our clients to improve care delivery, further engage patients and lower costs.

Maintain and increase personal knowledge of Allscripts solutions/applications by initiating research through all appropriate resources including shadowing other analysts.

 Proactively complete product training via eConnects, on-site classes and handbooks of processes and procedures. Develop knowledge of product install / Hotfix deployment.

 Sr\'s will act as mentors to new analysts after subject matter expertise is obtained. Follows department standards for case note entries in SFDC system.

Must have SQL server knowledge and working experience.


Job Requirements :

Handle incoming customer calls and cases for Allscripts Sunrise Application.

 Provides client assistance promptly and accurately to ensure client satisfaction by using proper departmental procedures for call control, problem resolution, reporting and escalation.

 Conduct troubleshooting at customer site if necessary.

 Supplement implementation team efforts as needed.

 Use product specific diagnostic tools and techniques to resolve customer issues.

 Dial into customer sites to collect and analyze data in the appropriate format as a means to troubleshooting issues

 Replicate issues, document results and present issue resolution to customers.

 Work with Product Development Teams to troubleshoot software.

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