Job Posted Date: 2010-07-12

Job Title: Support Engineers

Employement Type: Full Time

Job Category: Fresher

Experience: 0 - 2 Years

Location: Pune

Qualification: B.Tech/B.E/BCA/BSc

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Description:

Redknee is a leading global provider of innovative communication software products, solutions and services. Redknee's award-winning solutions enable wireless and wireline operators to monetize the value of each subscriber transaction while personalizing the subscriber experience to meet mainstream, niche and individual market segment requirements. Redknee's revenue generating solutions provide advanced convergent billing, rating, charging and policy for voice, messaging and next generation data services to over 70 network operators in over 50 countries. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities.

Technical Support Engineers required@IT Telecom Company in Pune

Technical Support Engineer (NOC)

Job profile will include following responsibilities


1. Applications Monitoring

This is one of the primary tasks, where RNOC executives shall be responsible for providing 24x7 monitoring of systems under consideration. Applications Monitoring can be due to following reasons:

a. Customer requirement for system to be monitored 24x7

b. General monitoring and managing of all Implementations

c. Update initiate monitoring

2. Managing Customer Callouts

Once RNOC is in place, all the customer callouts shall be diverted to RNOC, and first hand support shall be managed through RNOC. It shall also be responsible for initial analysis and resolution of problem. In case first hand resolution is not available, then Onsite Engineer/GTAC Prime/Callout GTAC shall be intimated based on priority and day times.

3. Support document management

Though Redknee is customer specific, we still lack in customer based documentation and tracking of issues and configuration, implementations at customer site.

RNOC shall have a task to keep all customers specific documents uptodate, with all configuration documents management as per requirements. Also it shall manage all activity reports, notes on implementation. Keep a track of

all faults and resolution provided.

4. Fault Management

RNOC shall be looking managing all low level faults.

Also it shall keep track of all resolutions provided.

In due course RNOC engineers shall also start resolving major faults based on inputs from GTAC engineer.

5. Alarm management for RK products

Based on the available infrastructure, this shall mainly be reference point for all alarms generated across RK products at various customers. This means RNOC shall keep track of all alarms getting generated on RK applications.

This shall help in immediate resolution of issue, as and when it arises



Redknee Technologies (India) Pvt Ltd
Cerebrum IT Park,
PUNE, Maharashtra, India 411014



Email : sarika.shivankar@redknee.com

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