Job Posted Date: 2012-06-01

Job Title: Customer Service Executive

Employement Type: Full Time

Job Category: MBA, HR

Experience: Freshers

Location: Kolkata

Qualification: B.A/B.Arch/B.B.A / B.Com /B.Ed / B.Sc/ BDS / BHM /BVSC /LLB

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Description:

CMC Limited is a leading IT solutions company and a subsidiary of Tata Consultancy Services Limited (www.tcs.com) kindly visit our web-site at www.cmcltd.com.

Walk in For Customer Service Executive-(CCE) on 4th & 5th Jun 2012 @ Kolkata

Industry:  BPO, Call Centre, ITeS
Functional Area:  ITES/BPO/KPO, Customer Service, Ops.
Role:  Associate/ Senior. Associate -(NonTechnical)

Customer Service Executive-(CCE)

• Report to the Team Lead / CSM.
• Resolve customer queries and issues.
• Ensure quality of services delivered.
• Escalate customer issues for quick resolution.
• Crowd / Queue Management
• Assist in Co-ordination with Vendors for preventive maintenance of Non-IT Assets
• Coordinate with Admin, IT & Non-IT Department for necessary support services.
• Responsible for wait period SLA Compliance.

Positions available at Kolkata

Desirable- 0 -4 yrs experience in customer service delivery in a front office environment.

Freshers with exceptional drive to succeed may also apply.

Excellent Communication and presentation skills
Good Personality with leadership
People management skills
Good communication and interpersonal skills
Proficient in English and regional language
Computer savvy-good in MS Office
Computer proficiency with high typing accuracy
Capability to manage customer and services oriented processes

Positions available at Kolkata

Interested candidates can walk in with their updated resume at the following venue :

Walk-In On 4th & 5th Jun 2012, Timings: 11.00 am to 5.00 pm

Venue :
781, Anandapur ; 
Passport Seva Kendra 
Ruby Crossing 
Kolkata- 700 107

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