DELL Recruits Freshers Jobs Client Technical Support Associate @ Hyderabad
Job Posted Date: 2012-11-05 |
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Company Dell Job Role: Client Technical Support Associate Job Summary : Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for customer satisfaction through effective handling of customer problems. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills. Free job post Education Loan Work at home job Free work at home Work from home online Work at home online Application job online Online job applications Personal Loan Free job posting Free job post Education Loan Work at home job Free work at home Work from home online Work at home online Application job online Online job applications Personal Loan Free job posting Free job post Education Loan Work at home job Free work at home Qualifications: Thorough knowledge of the following: Mainstream DOS and Windows Applications Basic PC Hardware for desktop and portable systems Microsoft Operating Systems Peripheral Subsystems including the following: Multimedia, Scanners, Printers/Laser Printers, TBU, etc. Dell product intricacies Functional knowledge of the Dellserv tool Thorough knowledge of the technical reference tools (e.g. DSN, Training & Development, Customer Support Website, Forums, Approved WWW tools) Understanding of support policies and procedural guidelines Organizational skills. Interpersonal skills. Excellent telephone soft skills. Thorough telephone functional skills Ability to handle stressful situations. Ability to deal professionally with irate customers. A+, MCP, C.NA, DCSE certification preferred Note: Submit Your Resume |
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