IBM Recruits Service Desk analyst for Network Support Engineer
Job Posted Date: 2021-09-29 |
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IBM Off Campus 2021 Drive For 2022, 2021, 2020 Batch Freshers – Online Registration, Eligibility: International Business Machines Corporation (IBM) is now looking for Freshers who are talented. Also, 2022, 2021, 2020 passed out candidates of Any Graduates/ Post Graduates, BE, B.Tech, MBA, MCA, ME, M.Tech are eligible for the IBM Off Campus 2021. Therefore, all the Fresher candidates who had completed their Any Graduates/ Post Graduates, B.E, B.Tech, MBA, MCA, M.E, M.Tech with good aggregated can start their Online Registration with the help of checking this page. Your Role and Responsibilities Service Desk analyst – Provide technical support and advice to IT users. Help resolve customers’ technical problems via email, phone & web platform If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here. Responsibilities Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to Answers inbound calls Attempts first call resolution Performs basic troubleshooting Routes calls to appropriate department / next level teams Manages day-to-day Incident and Service requests Provides ticket status to customers as needed Performs outbound call campaigns Responsible to manage the Service Desk email box and assign emails to appropriate department Handles other administrative tasks as requested by line manager Preferred Technical and Professional Expertise
Excellent English language Skills are a must Strong customer focus Ability to work accurately and meet deadlines Attention to detail and accuracy while being able to maintain higher workload Professional and articulate Effective communicator; able to liaise with confidence with both the internal and external parties Flexible Reliable Required Technical and Professional Expertise 0 – 1 year of previous experience in a customer support or administration function preferred Strong computer skills and good levels of competence in various business applications are desirable About IBM IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Note: Submit Your Resume |
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