AT&T Recruits Freshers Jobs: Customer Resolution Advocate @ Bangalore
Job Posted Date: 2012-12-15 |
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Company AT&T
Job Role: Customer Resolution Advocate
Key aspects of the role involve; - Prepare RCA conduct review meeting with customer - Frequent communications with the customer and internal AT&T support organizations - Expert knowledge of operational support models in place - Ability to manage cross-functional issues & escalations - Awareness of customers service performance & conformance to Service Levels - Ability to work under pressure and when required outside business hours. - Proactive approach to avoid issues and risks.
Understand the customer's network and any critical business usage to enable fact based decision-making by yourself and the organization during problem management.
- Full time at key customer locations
Skills and Experience: - University degree preferred - Fluent English including excellent written English - Good technical background or experience : IT knowledge, Networking, LAN / WLAN Management. - Good understanding of the AT&T Business portfolio and technology. - Familiar with financial terminology, contracts, invoicing, Service Level Agreements - Very good interpersonal skills : Empathy ; Respectfulness - Ability to lead corrective action teams ; persuasive and diplomatic - Ability to multitask in a complex environment and deliver to timescales. - Pragmatic, lateral thinking and problem solving skills. Analytical and resourceful. Desire to expand product & service knowledge. - Ability to work closely and openly within a team - Cisco certification in Routing and Switching (Minimum CCNP preferred)
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