Job Posted Date: 2013-01-10

Job Title: Customer Service & Support

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: BE/BTech

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Description:

Company        Microsoft

Job Role: Customer Service & Support

Experience of Exchange Server (5.5, 2k, 2k3) with active directory.

 Designing Implementation and Administration of MS Exchange server 5.5/2k/2k3.

 Migration from Exchange 5.5 to Exchange 2000 & Exchange 2003

 Good General Administration Concepts.

Backup and disaster recovery

 Routing/Mail Flow and Set up Installation concepts.

 Troubleshoot issues both at the client (Microsoft outlook) and server side.

Communicate with corporate customers via telephone, email, and other electronic communications regarding problems.

 Analyze problems and develop solutions to meet customer needs; may involve writing custom code.

 Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

 Write technical articles and sample programs for Microsoft\'s knowledge base.

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