Job Details

AMERICAN EXPRESS Recruits Freshers Jobs: Business Analyst – Client Services Group @ Gurgaon

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Job Posted Date: 2013-02-01

Job Title: Business Analyst

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Gurgaon

Qualification: BE/BTech

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Description:

Company        American Express

 

Job Role: Business Analyst – Client Services Group

 

Graduation Or Equivalent Qualification Required

 

 Good communication skills both written and oral

 

 Analytical mind & attention to detail.

 

 High result orientation.

 

 Ability to take independent decision & meet stringent deadlines.

 

Track and manage various revenue initiatives like CM Fee, Revenue reengineering, MI Billing etc

 

 Diagnose broken processes and drive efficiency through design change.

 

 Drive efficacies through intelligent automation of manual redundancies and laborious tasks.

 

 Support Client retention of @risk clients by providing incisive and in-depth analysis of the Client travel program.

 

 Support post travel data quality by managing client hierarchy & profile updates (incl. reason codes & UDID’s) and assist with quality checking and reporting

 

 Co-ordinate the resolution of day to day Operations escalations and complaints as well as assisting in tracking SDN Action Plans

 

 Follow up and resolve client billing and accounts receivable issues

 

 Support CMs in delivering on customer requirements, i.e. SLA and scorecard reporting, adhoc & manual MI reporting

 

 Support new client on boarding by Co-coordinating set up and report production for MI products, incl. PET , Axis Work & Trackpoint

 

 Responsible for ensuring preferred supplier programs are distributed, loaded & quoting correctly. Following up any issues with suppliers.

 

 Production and preparation of Business Review presentations incl, data mining, analysis, travel industry insights

 

 Coordinate ‘push & pull’ of data and information across all markets in JAPA for Global customers

 

 

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