Job Details

ZS ASSOCIATES Recruits Freshers Jobs: Help Desk Associate @ Pune

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Job Posted Date: 2013-02-19

Job Title: Help Desk Associate

Employement Type: Full Time

Job Category: Fresher Walk-Ins

Experience: Freshers

Location: Pune

Qualification: BE/BTech

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Description:

Company        ZS Associates

 

Job Role: Help Desk Associate

 

Strong oral and written communication skills

 

Professional appearance and demeanor, with ability to exercise good judgment and discretion

 

Engineer with good academic background along with MCP/MCSA or A+certifications.

 

 A+ certification or Microsoft Certified Systems Administrator

 

 Prior work experience as a Helpdesk Associate preferred.

 

 Ability to work methodically and analytically in a quantitative problem-solving

 

 Strong customer service skills.

 

 1-2 years of relevant experience in customer support.

 

Trouble shooting related problems over phone and remotely

 

 Complete some administrative tasks, such as tracking help desk call process, assisting with organizational efforts and asset management

 

 Working in shifts.

 

 IT team projects as assigned.

 

 

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