Job Details

XEROX Recruits Freshers Jobs: Tech Helpdesk Jr. Analyst @ Bangalore

Share

Job Posted Date: 2013-02-28

Job Title: Tech Helpdesk Jr. Analyst

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: Any Graduates

Best IT Jobs,Urgent Openings.Upload Your Resume

Description:

     Company        Xerox Corporation

 

Job Role: Tech Helpdesk Jr. Analyst

 

May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

 

Applies understanding and knowledge of information systems products and services to assist users

 

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

 

Coordinates referrals to appropriate technical, professional, or service personnel

 

Receives and prioritizes issues and forwards using appropriate escalation procedures

 

Provides functional or task leadership

 

Coordinates special projects and system upgrades

 

Briefs customers and/or management on the status of resolution efforts

 

Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

 

Recommends system or process improvements, including procedures, training, and enhanced documentation

 

All other duties as assignedLearns to use professional concepts.

 

Applies company policies and procedures to resolve routine issues.

 

Works on problems of limited scope.

 

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

 

Builds stable working relationships internally.

 

Normally receives detailed instructions on all work.

 

Typically requires no previous professional experience.

Note: Submit Your Resume



Please Login to Apply