Job Posted Date: 2013-03-07

Job Title: Engineer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Chennai

Qualification: Any Graduates

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Description:

Company        Flextronics International

Job Role: Engineer

Resolve Service Request Tasks Resolve Incident Tickets (Basic and Advanced Troubleshooting) Answer Customer Service Inbound Calls and resolve issues reported by chat and email Follow up with End Users when required by email and outbound calls Provide Training to End Users Create and Publish KB Articles Reporting to Team Leader

Job Requirements

 0 - 2 years of Customer Service / Technical troubleshooting Experience Basis Operating System knowledge (Win XP / Vista / 7) Basic Networking knowledge Basic knowledge of Email clients Problem Resolution Skills Customer Service Oriented Good Communications Skills - verbal and written

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