CGI Recruits 2012 Freshers (BE, B.Tech - All Branches) On 23rd March
Job Posted Date: 2013-03-13 |
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Company Name: CGI
Job Role: Technical Support
Event date: 23 Mar 2013
Last date: 18 Mar 2013
Salary Offered: Rs.220000/-
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Eligibility:
- 2012 batch BE/B.Tech (All branches)
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office Note: Submit Your Resume |
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