Job Posted Date: 2013-03-15

Job Title: Telepresence L1 Helpdesk Engineer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Pune

Qualification: B.E/B.Tech/MBA

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Description:

Company        Tata Communications

Job Role: Telepresence L1 Helpdesk Engineer

 The candidate should possess Diploma or college degree in Electronics /Telecommunication/ IT from any recognized university.

 Knowedge of CCVP Topics / CRM / NMS will be an Added Advantage.

CCNA certification will be added advantage.

 Should have effective English Communication Skills - Written & Verbal.

 Should have strong customer focus.

 Should have the willingness to work in Pune & in 24 x 7 shifts.

The Telepresence L1 Helpdesk Engineer will answer customer queries/trouble/status calls and communicate status

Inbound calls/emails responding to all customers requests & Generation of Trouble Tickets

 Responding to customer queries and providing basic support for video conference call establishment

 Support Telepresence / Video Conferencing sessions, scheduling, launch, and live desk assistance

 Identify, manage and resolve all incidents; escalate to other teams, keep ownership

 Support to customer on specific products, softwares, hardware at customer end used for telepresence.

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