IT Software Jobs | Latest Software Jobs | Best IT Jobs in India | Software Engineer Jobs | IT Software Jobs in India | Software Developer Jobs.

?>" />
Job Details

KENEXA Recruits: Technical Support - Specialist @ Visakhapatnam (A.P)

Share

Job Posted Date: 2013-03-28

Job Title: Technical Support -Specialist

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Visakhapatnam (A.P)

Qualification: Graduates/Under Graduates

Best IT Jobs,Urgent Openings.Upload Your Resume

Description:

 

Company        Kenexa

 

Job Role: Technical Support -Specialist

 

Job Summary :

 

We are looking for fresh graduates/under graduates with zero work experience. This position is for providing technical and non-technical support for Kenexa’s web-based applications to our clients worldwide.

 

Note: Travel is not required.

 

External responsibilities

 

Essential Duties/Responsibilities:

 

1. Provide timely responses to client\'s questions and concerns over phone and/ or email.

 

2. Provide superior customer service and training to clients.

 

3. Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.

 

4. Provide detailed and accurate cases of all client contact.

 

5. Provide assistance to the Product Support Manager and other departments when requested.

 

6. Become exceptionally familiar with Kenexa\'s products and services

 

External requirements

 

Qualifications/Required Experience:

 

1. This individual will need to demonstrate proficiency in MS Office Software, especially Word, Power Point, and Excel with a basic understanding of technology.

 

2. Must have high level of interpersonal skills as the position continually requires poise, initiative, tact, and diplomacy.

 

3. This individual must be able to interact and communicate with individuals at all levels of the organization.

 

4. This work requires continual attention to detail in meeting deadlines and understanding priorities.

 

5. This individual must be personally equipped to work in a fast paced environment with a demonstrated ability to juggle multiple competing tasks and demands.

 

6. Must be a self-starter and able to take initiative. A high level of urgency is critical for success.

 

7. Should be willing to work in any shift per the business requirement.

Note: Submit Your Resume



Please Login to Apply