MEDITAB Software Recruits Freshers Jobs Technical Support @ Ahmadabad
Job Posted Date: 2013-04-05 |
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Company Meditab Software (India) Pvt. Ltd.
Job Role: Technical Support
2012 batch BE/BTech/MCA
Good pH score
Good academic record
Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Installing and configuring software and applications.
Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
Logging client queries.
Analyzing call logs to spot trends and underlying issues.
Responding within agreed time limits to call-outs; Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Supporting the roll-out of new applications.
Maintaining and monitoring the application functionalities.
Following diagrams and written instructions to repair a fault or set up a system.
Job requirements:
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self motivated, detail-oriented and organized.
Experience with hardware and software issues.
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Service Agreement:
18 Months Service Agreement
Training Period: First 3 months of employment.
Salary During Training Period: Rs. 15,200/- per month
Probation Period: Upon completion of training the next 3 months will be the probation period
Salary during Probation Period: Rs. 20,000/- per month
On completion of Probation Period salary will be scaled to Rs. 25,000/- per month
On completion of 18 months of employment employee will receive a loyalty bonus of Rs. 50,000/-
Note: Apply only if you are willing to work in night shift (8 PM to 5 AM). Transportation during night shift will be provided by the company. Note: Submit Your Resume |
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