CICSCO Recruits BPO Jobs Customer Support Engineer in Bangalore
Job Posted Date: 2013-04-09 |
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Company Cisco Systems
Job Role: Customer Support Engineer
The candidate should be B.E/B.Tech graduates from any recognized university.
Should possess good communication skills and analytical skills.
Prior experience in a technical support capacity is advantageous.
Prior experience of high-level technical problem solving is essential.
Should be able to take initiative and drive change
Performs well under pressure and in disruptive environments where priorities can change in response to customer demand.
The person will be responsible for providing technical support for Cisco products and networking technologies to Cisco\'s customers and partners world-wide.
Builds strong team relationships with other Customer Support Engineers.
Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
Connects directly with Cisco customers and builds effective working relationships while solving their issues.
Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco
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