Job Details

MIRAH HOSPITALITY Recruits Hospitality Jobs Front Office Executive


Job Posted Date: 2013-04-14

Job Title: Front Office Executive

Employement Type: Full Time

Job Category: Hospitality

Experience: Freshers

Location: Chennai

Qualification: Any Graduate

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Mirah Hospitality and Food Solutions Pvt Ltd


Greets, registers, and assigns rooms to guests.

Issues room key to guest.

Responsible for proper key control and other security measures.

Answers telephone in absence of telephone operator.

Transmits and receives telephone messages and sets up guests wake-up calls.

Date stamps, sorts, and racks incoming mail and messages.

Answers inquiries pertaining to hotel services, registration of guests and travel directions.

Keep records of room availability and guests accounts.

Makes and confirms reservations.

Checks out guests and inquires about their stay.

Actively builds awareness of the Brand to guests.

Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.

Maintains the desired levels of quality assurance ratings, including guest comment cards.

Confers and cooperates with other departments as needed to ensure coordination of activities.

Works toward a 90% walk-in conversion rate goal.

Ensures Inn compliance of all company policies and procedures.

Adheres to all safety procedures and informs management of any unsafe conditions.

Attends meetings and training as requested.




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