TATA COMMUNICATIONS Recruits Freshers Jobs L1 - Service Desk Executive in Pune
Job Posted Date: 2013-04-22 |
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Company Tata Communications
Job Role: L1 - Service Desk Executive
Job Summary:
1 Customer Front Line for Trouble Reporting. 2 Trouble Ticket Assignment to different technical teams 3 Escalation Management 4 Coordinating with resolver groups for updates 5 Sharing timely updates customer during TT Life cycle. 6 Ability to take inbound calls with a Neutralised Accent. 7 Confirming closure and sharing RFO with customer post resolution
Position Requirement
Essential qualification
Graduate / Diploma in Electronics and Telecom. 1-3 yrs experience in above areas
Desired Qualifications
Ability to use e-mail, internet, Word and other software Fluent in English Exposure to ISP Operations
Person Specification 1 Excellent listening skills and very good communication skills 2 Good customer handling capabilities 3 Good interpersonal skills 4 Able to work under pressure and shifts 5 Good Analytical Skills 6 Very good aptitude for problem solving 7 Willingness to work in shifts. Note: Submit Your Resume |
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