HONEYWELL Recruits Freshers Technical Support Associate in Gurgaon
Job Posted Date: 2013-04-28 |
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Company Honeywell
Job Role: Technical Support Associate
Job Summary:
Provide technical support to dealers/contractors during installation and troubleshooting within all six product categories (Intruder, Video, Fire, Access, Hardware, Home Solutions) and on related peripherals in troubleshooting, programming, wiring etc and ensure customer delight.
Provide high level of technical support for the ADI Australia sales team, Engineering Services Group and customers
Have the ability to understand the common problems faced in product installations
Have the ability to troubleshoot and help the customer in resolving technical issues
Develop skills on problem analysis
Have the ability to visualize the site conditions and advise customer for most suitable solution
Maximization of customer satisfaction through responsiveness and quality of service.
Qualifications
Graduate with atleast 1 year of work experience in voice based technical support process.
Any experience with voice based Australian process would be an added advantage
Customer Service Experience
Excellent Communication Skills
Excellent Team Player
Excellent Technical Skills and Logical Bent of mind Note: Submit Your Resume |
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