MIROSOFT Recruits Fresher Jobs Support Escalation Engineer - SQL in Bangalore
Job Posted Date: 2013-05-10 |
|
Best IT Jobs,Urgent Openings.Upload Your Resume
Microsoft as you are. Do what you love. We’re a global company, located in over 100 countries,but we often act like a startup. We do software — but we also do hardware, services, research, and community outreach. We work hard, but we value work/life balance, and each of us defines what that means to us. So why not explore what we do, where we do it, and what life is really like at Microsoft? You just might be surprised.
The Support Escalation Engineer (SEE) position is encompassed in the Escalation Services Model, which includes the SEE, EE and Senior EE roles. A SEE is expected to perform the following responsibilities and have the qualifications listed below:
Proactively take ownership of cases and develop detailed action plans. Be a point of escalation of difficult cases
Expected to participate in a 24x7 CritSit rotation
Interact with Escalation Engineers on a regular basis to escalate cases and to assist in any required troubleshooting
Timely submission of bug reports and design change requests through the QFE process.
Work directly with Development to resolve issues in a timely manner
Provide feedback to the Business Unit to help with the Supportability effort
Create/Review advanced technical content including KB articles, whitepapers, training documents, technical triages, etc
Be a leader in product readiness
Consult and mentor SE’s on cases and their development plans
Available to travel to a customer’s site under short notice and work remotely
Routinely interact with Support Engineers and Tech Leads to provide action plans for the most difficult cases
Provide assistance on issues from multiple sources (Cases, email, newsgroups)
Background
MCSE or MCDBA or MCSD certification
Strong communication skills and demonstrated ability to communicate effectively with customer/executive level management
Atleast 2 years of demonstrated experience in working with Enterprise Customers with business critical issues.
Support Skills Note: Submit Your Resume |
|
