Job Details

THE INDIAN HOTELS Recruits Hospitality Jobs Guest Service Associate

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Job Posted Date: 2013-05-20

Job Title: Guest Service Associate

Employement Type: Full Time

Job Category: Hospitality

Experience: Freshers

Location: Bangalore

Qualification: Any Graduate

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Description:

 

The Indian Hotels Company Limited

 

Established in 1903, Taj Hotels Resorts and Palaces is one of Asia\'s largest and finest group of hotels, comprising 56 hotels in 39 locations across India with an additional 18 international hotels in the Maldives, Mauritius, Malaysia, Seychelles, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the Middle East. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Rajput palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The Taj, a symbol of Indian hospitality, has recently completed the centenary of its landmark hotel, Taj Mahal Palace and Tower, Mumbai. Taj Hotels Resorts and Palaces is part of the Tata Group, India\'s premier business house.

 

 

To look into the day to day reservations of the tables

 

To see that the food is brought in time for buffet service and that buffet is replenished from time to time

 

To take over the hostess job in her absence

 

To take the beverage order of the guest and provide all meal choices such as buffet & a la carte

 

To ensure proper billing of tables

 

To ensure G.S.T.S card is filled in by the guests

 

To ensure service standards are maintained

 

Attending phone calls & handling enquiries

 

To ensure discipline

 

To update the non-availability & sell for the day board on a daily basis

 

To ensure lights & A/C are switched off after closing & put on before opening of the restaurant

 

Generates cover statement report & updates the remarks book & attendance register

 

Generating reports for linen, stewarding & stationary consumption

 

Motivate staff through leadership

 

Control cost by minimizing pilferage & breakage

 

Personally enquire & ensure complete guest satisfaction

 

Assist concerned departments in stock taking

 

pick up the food from the kitchen & serve to the guests

 

Setting up the buffet counters & general upkeep of the restaurant

 

Collecting linen from the linen department

 

Returning the soiled linen & maintaining the linen register

 

Clearing dirty CCG from the restaurant, getting it wiped and re-stacked in the sideboard

 

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