Job Details

Thomson Reuters Freshers Associate Systems Engineer in Bangalore

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Job Posted Date: 2013-07-11

Job Title: Systems Engineer

Employement Type: Full Time

Job Category: Fresher

Experience: Freshers

Location: Bangalore

Qualification: BE / B. Tech / MCA / M.Sc

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Description:

Company Name: Thomson Reuters

 At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

 

Designation:  Associate Systems Engineer

 

Minimum of 12 to 20 months hands on support.

Good communication Skills ( email and phone)

Must have interest on Server and storage field.

Good understanding or basic working knowledge servers and storage               devices.

Good Troubleshooting and problem identification skills.

ITIL Certification is preferred

Previous experience in monitoring profile is preferred

Education: BE / B. Tech / MCA / M.Sc. Computer Science

 

Additional Information: Shift work. (24*7*365) (This is 100% incident             monitoring and management role)

 

Eye on glass monitoring, raising tickets for each monitoring

Managing multiple monitoring screens

Performing the backup activity for servers

Access provisioning request to engineers. Timely response to e-mails and requests

Customer service: take ownership and manage all support cases via               emails/ticketing systems

Provide regular updates to end users/requesters and close of their                 queries within agreed timescales.

Problem escalation to the second level team and follow the defined               process.

Attend team meeting and conf call and identify and highlight any issue  with process.

Must be a team player

Working with second level team during major outages.

Initiating and coordinating recovery call for critical incidents

Implements improvements to practice and client engagements, ensuring         performance targets are met in the business area

Ensures internal processes match the business needs

Interacts with internal groups.

Demonstrated ability to end to end ownership and work with customer  and ensure client satisfaction and write technical reports.

Focus on process improvement to increase both efficiency and customer           satisfaction

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