Job Details

IBM Walk-In For IT Help Desk_Technical Voice Support From 4th Feb – 8th Feb 2014 in Bangalore, Hyderabad

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Job Posted Date: 2014-02-06

Job Title: Technical Support Associate – IT Help Desk

Employement Type: Full Time

Job Category: BPO

Experience: Freshers

Location: Bangalore, Hyderabad

Qualification: Bachelor’s Degree/ Diploma

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Description:

 

 

Greetings from IBM India Pvt, Ltd,

 

Below is an exciting Opportunity at IBM!

 

Technical Support Associate – IT Help Desk

 

Joining Location- Bangalore / Hyderabad

 

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery

# perform problem cause analysis

# Resolve routine customer problem

# Ability to Identify Opportunity & Implement Process Improvements

# has technical experience and skills in the areas of problem determination, creativity and analysis.

# Ability to meet a set of defined account agent productivity measurements.

# Understanding of operating systems

 

Eligibility Criterion:

# Fresher’s/ (Experienced up to 4yrs)

# Bachelor’s Degree/ Diploma (12+3)

# Fluency in Communications Skills (both spoken and written)/ soft skills

# Excellent Communication skills

 

Additional Information :

# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.

 

Interview Date & Time :-  WEEKEND

On 8th Feb 2014

Timings : – 10.00AM to 01.00PM

 

Venue Details:

IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore

Or

IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, Hyderabad

 

Contact Person: Deepak / Arun / Shravan

 

Interview Date & Time: – WEEKDAYS

Timings: – 01.00PM to 04.00PM

On 3rd, 4th, 5th, 6th, 7th, Feb 2014

 

Venue Details :-

 

IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071

Or

IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081

Contact Person: – Deepak / Arun / Shravan

 

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES:

Updated Resume

Copy of this Job Posting is Mandatory

Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original

 

Note: Submit Your Resume



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