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Description:
GLOPORE IMS
• GLOPORE IMS is a global IT Service Management (ITSM) company, which consistently delivers ITSM Excellence to its clients, through combination of Process/IT Operations Excellence and Technology automation.
• GLOPORE IMS's IT Infrastructure Management Services (IMS) enables its clients to integrate Business/IT strategy with internal IT operations, optimize cost, increase service quality levels and enhance productivity which helps enterprises to focus on their core business.
• GLOPORE IMS is headquartered in Bangalore with global presence in Boston, Dubai, Singapore and Sydney.
• GLOPORE IMS offers unique mix of both Professional and Managed Services including ITIL, ITSM Information Security Trainings and Consulting Services, IT Service Lifecycle Management, Enterprise IT Service Desk and Remote Monitoring and Management of IT Infrastructure.
• For more information about GLOPORE IMS, please visit http://www.gloporeims.com/. To apply for this job, click below:
Technical Support Engineer
1. Support Desktop related issues
2. H/W Installation & Configuration, S/W Installation & Account Configuration, Email Account Configuration
3. System Performance: Virus/Software/Usage/Resources
4. Hardware: H/W Issues, Software, Upgrades, New Peripheral installation, configuration & troubleshooting
5. Software Installation: Installation, Service Request Resolution and Proactive Incident/Problem Mgmt.
6. Printer Services
7. Connectivity: LAN Wired/Wi-Fi, Internet, DHCP, Networking devices
8. Handle multiple customer sites
9. Manage escalation (technical and management) effectively and efficiently
10. Must be willing to travel across respective locations( Karnataka, Andhra Pradesh, Kerala, Tamil Nadu).
11. Must have own transportation (two wheeler).
12. Preferably Male candidates.
Mandatory:
1. Installation, maintaining and attending day-to-day user's problem calls
2. Installation and updating of Desktop operating system and other software
3. Configuring & maintaining e-mail clients
4. Troubleshooting of hardware, operating systems (Windows XP, vista, 2000 and 2003)
5. Maintenance of Windows and LAN
Secondary:
1. Good Communication and Customer Facing skills
2. Good Interpersonal skills
3. Preferred Certification: MSCE, MCP
4. Open to traveling within region for deployment and support
5. Maintenance and troubleshooting knowledge about:
o Hardware: HP/HCL/ACER and Assembled desktops
o Applications: Microsoft Office, Antivirus
o PC Network connectivity troubleshooting, Switch connectivity troubleshooting o Peripherals troubleshooting (Printer, Projector, Scanner, Speakers) o Standalone UPS o Broadband connectivity troubleshooting
Address:
GLOPORE IMS
No. 734, 13th cross, 7th block west Jayanagar,
BANGALORE, India 560001
Note:
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