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Description:
Flytxt Technology Private Limited
Flytxt (www.flytxt.com) is a world leader in conversational mobile marketing technology. Its Mobile Marketing Campaign Management solution Neon is a sophisticated platform for enterprises continuously running high-volume marketing campaigns as part of their core business. Flytxt has supplied its platform to leading Mobile Operators and Media Companies in India and elsewhere. The deployments of Flytxt solution handle about 150 million mobile subscribers in India at present and is rapidly growing in deployments and revenues.
Jr. Operations Engineers/Trainee Operations Engineers
• Will be part of Global Support Team of Flytxt
• Support customers on IM, phone and email with all product related enquiries from customers worldwide
• SLA response management
• Be a product expert of a complex marketing product to customers and internally
• Contribute towards FAQ, knowledge base, API documentation and running support site, etc.
• Troubleshooting of customer issues in depth and liaise with QA and Development, raising defects, features with Product management
• Work closely with Flytxt Neon production installations
• Monitor the platform 24/7 using monitoring tools and alert respective teams on any defects
• Contribute towards adding more monitoring elements and enhancing the monitoring capabilities
• Generate daily statistics from various production environments
• Deploy and upgrade platform instances for Development/QA
• Do maintenance activities on Production environments
• Grow and perfect automated network monitoring, write monitor scripts
• Troubleshoot product and system issues and communicate with various functional departments within Flytxt to resolve Customer problems
• Tune the operation of the platform and suggest improvements
• Take Ownership of customer communication
• 0-2 years experience in production system management and maintenance
• Ability to handle on-call duty and periodic work as part of rotation
• Willingness to work in shifts
• Ideally experience in Solaris system administration and system maintenance
• Ideally experience in one RDBMS, ideally Oracle, with knowledge of SQL
• Ideally experience in JBOSS, JMS servers, Apache, system monitoring, Log4J
• Ideally good understanding of OS internals (file systems, IO, storage, processes/threads, etc.)
Sr. Software Engineers/Trainee Engineers
• Design, innovate and implement mobile messaging applications on Neon platform
• Analyze and tweak existing applications and infrastructure
• Communicate closely with fellow architects and product management
• Actively participate in the team to achieve the team goals
• Evangelize and enforce strict design/code reviews as well as test driven development
• Actively participate in daily SCRUM update meetings
• Manage, mentor and train a team of software engineers
• 5 years+ experience in backend application development/Designing.
• Strong experience in JMS, Hibernate/SQL & threading.
• Strong design experience with UML & Design Patterns.
• Strong Refactoring & Performance Tuning Skills.
• Strong preference for candidates with high transaction JMS experience and middleware programming, ideally with AMQ JMS server.
• Strong preference in JUnit and test driven development.
• Self driven, creative and passionate about creating the best and most stable software
• Experience in any of the following is advantageous: SMS, MMS, EJB3, SOAP, Oracle
Email : jobs@flytxt.com ,
Note:
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