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Description:
Wipro Technologies
We are the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. We provide comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally.
In the Indian market, we are a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. In the Asia Pacific and Middle East markets, we provide IT solutions and services for global corporations. We also have a profitable presence in the niche market segments of consumer products and lighting.
Our ADSs are listed on the New York Stock Exchange, and our equity shares are listed in India on the Bombay Stock Exchange, and the National Stock Exchange. For more information, please visit our websites at www.wipro.com and www.wipro.co.in
Wipro Technologies is a global provider of consulting, IT Services, and outsourced R&D, infrastructure outsourcing and business process services. We deliver technology-driven business solutions that meet the strategic objectives of Global 2000 customers. With over 25 years in the Information Technology business, Wipro is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of services.
We deliver unmatched business value to customers through a combination of process excellence, quality frameworks and service delivery innovation. Wipro is the Woorld's first PCMM, CMM and CMMi Level 5 certified software Services Company and the first outside USA to receive the IEEE Software Process Award. We are the first services company to embrace Six Sigma, lean manufacturing and factory model concepts to software engineering.
We have a wide geographical diversity of operations with over 40 development centers and 10 near shore centers spread across India, Japan, China, Eastern Europe, France, Austria, Sweden, Germany, UK and USA.
Administrator(T88464)
Roles and Responsibilities: Default
Skill & Job Requirements: Primary responsibilities will be to provide remote technical support for EMC's worldwide customer installations and field support personnel strictly following standard practices and operating procedures. The PSE uses apt judgment, creativity and sound technical knowledge to debug, obtain and apply solutions. The PSE also needs to record and update Service Requests in a timely and accurate manner, use defined protocols and independent decision to properly escalate more complex issues to senior staff in order to resolve customer issues in the most expedient manner possible, works as part of a team ensuring smooth transitions, works closely with the customer to resolve technical issues on various information storage systems/ platforms, redirects or provides necessary follow-up with customers and Management to ensure that the case is satisfactorily resolved and assist in developing resolutions to problems of limited scope as a part of knowledge sharing
Qualification: Bachelors Degree
Experience: Freshers
Skills: Technical Skills:
1. Candidate should possess a basic working knowledge of any major operating system flavors such as Windows, UNIX or Linux.
2. Computer systems knowledge of CPU, Memory, I/O Transfer, Drivers, Buffering, Job scheduling, Virtual memory, File systems and structure.
3. Networking knowledge of TCP/IP, Ethernet, Addressing, Mapping, flow control, naming, routing/ traffic.
4. Basic Understanding of Data Storage Industry (Storage management, Storage Architecture, Business Continuity)
Non-Technical Skills:
1. Candidate should possess strong organizational, interpersonal, communication, telephone and presentations skills.
2. Candidate should demonstrate the ability to assess and respond appropriately to customer issues in a professional manner.
3. Ability to grasp quickly newer technologies and complex subjects, interact and co-ordinate with multi-site teams
Area of expertise: Technology Infrastructure Services
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