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Description:
CONVERGYS India Services Pvt Ltd
Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
Walk - In @ Convergys b/w 11AM - 3PM !! UK&US Processes!!
* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
* Listen attentively to customer needs and concerns; demonstrate empathy.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Meet customer requirements through first contact resolution.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Prepare complete and accurate work and update customer file.
JOB DESIGNATION/ROLE/POSITION
Customer Care Officer/Technical Support Officer (Semi-tech)
JOB LOCATION : Gurgaon
TRANSPORT : Free cab facility
JOB DESCRIPTION/JOB RESPONSIBILITIES
You will be responsible for handling inbound calls in the way of sorting out the customer queries and up selling .
CANDIDATE REQUIREMENTS/ QUALIFICATIONS
1. Good communication skills
2. Graduates having excellent communication skills and comfortable working for inbound process in 24/7 environment
3. Sales aptitude is required
4. B.E. & B.tech freshers are not eligible
Note :- Hiring is on for UK inbound & US sales processes (international)
Interested and Eligible candidates can walkin in to any of the following venues:
Gurgaon: Convergys, DLF Atria, Jacaranda Marg, DLF City Phase-2
Pitampura: 404, B-09 ITL Twin Tower , Netaji Subhash Place
Connaught Place: 1202, Akashdeep Building, Barakhamba Road (Near Metro Station)
Timings 11:00AM to 5:00PM
Note:
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